VISION 2030 AND SERVICE
Some people think Vision 2030 is baloney. Still others view it as, a cash cow for for economic rent dealers. And they posit that vested interest with their pre-occupation with short sighted calculation will bring to naught this initiatives. But I believe ,that with a critical number of efficient and progressive bureaucrats like Dr Bitange Ndemo and Business people ,the Vision is not out of our reach. Regardless of our previous experiments with national visions, the null hypothesis is unthinkable because as the old saying goes ,”where there is no vision a people, a nation ,a society come to grief. Besides ,on the views of historians ,there no , I mean Zero, vision-less country that has ever overcome the clutches of technological backwardness and under-development. So unless you are being edged on by the imp of perverseness , you should not dismiss it and prefer economic retardation .So whatever lenses you use to look out as each day unfolds before your very eyes ,you ought to consider vision 2030 among the top tier Assets of Kenya.
What are the pitfalls to avoid? President Kibaki’s half a century in national Politics appear to point at focus and determination to reach the goal and not let distraction and diversions slow or stop the forward march . But, perhaps there is one thing that has escaped your full attention, until, now. That’s the service sector that include,inter alia tourism ,social services like sports and education, and personal services like Barber and salons shops as well as medical practice. You people must pay close attention to it because it where the lion’s share of growth and job creation will come from. Agriculture and manufacturing will initially be the engine of growth. But once the county take off ,more of this expansion of national income will come from the service sector. There is no necessity of re-inventing the computer micro-chip here; this is what has been observed in USA, japans, and lately in South Korea and Singapore.
Those whose stock in trade ,whether in government Or in private sector is service , must deliver excellence standardized product , not that it’s a cake walk, but because it’s hard ! .Service is difficult to grasp and standardize because of it’s inherent traits. For example you can touch service and the there is simultaneous production and consumption of the output. Again service providers cannot stock pile excess service for a time when there is demand for it.An empty seat in Passenger service vehicle is lost and cannot recovered once the journey is over.
These are some of service parameter that service provider must grapple with and control if they are to be ready ,able and prepared for the burden of progress that will be thrust upon their shoulders .If this does not happen and the instead the “Jua Kali “ approach to service is entrenched ,then the output of the sector will seriously frustrate the consolidation of double digit growth that is envisaged. Bad service will hurt and cost the economy big time. Yet in other part of the globe the service sector will continue to contribute more than seventy percent of GDD growth and employment.
Customers both local and international will not be amused by Hotels more famous for bad food and atmosphere, Health facilities service mentioned more because of botched surgery and long winding queues of patients and Tourism notorious for a cabal of indolent and clueless staff. It not hard to extrapolate the outcome. These services will be outsourcing by new money elsewhere and the gains will possibly evaporate.
The thrust then is start now to cultivate culture of excellence service. If your company provide cleaning service to our international airports , then for heaven sake ,clean the ablution in a way that will make top over travelers notice, that here lives a real cleaning outfit that if first rate in the whole world as far as its job and duty goes. In short find great satisfaction in being the best in whatever service you render to the country.
Any outfit that renders services should espouse this zero defect service tenet. Only then could we avoid turbulence in air after our economic take off